Wednesday, November 27, 2019

Why you should choose a good essay writing service

Why you should choose a good essay writing service After education has been made simpler, it has not yet hit some students. Such are the students you will find struggling with a paper for months without making progress. They are students who barely understand what they are writing about. Once results are out, they are seen crying in the corners while others celebrate. The celebrating lot went for better alternatives. The alternative is online essay writing company. Such are the students who acknowledge the importance of buying a paper from a good paper writing website. Besides, your college never said its a crime to use a writing service neither did your professor. The main thing is to understand how essay writing services work and their importance. Here a list of benefits students encounter from choosing a good and reliable essay writing website. A good essay writing service is housed by professionals and writers who have acquired various skills in writing. This is the outstanding feature that you will find in such a service. The professionals understand their work and do not need to be followed around and monitored. For this reason, they will maintain the same writing discipline as if being monitored; they will handle their research perfectly and follow the writing process as required. Your paper being handled by an expert, chances are its more than perfect. A customer will therefore get a high quality paper, instructions clearly followed. What else could make a customer very happy? The fact that good grades are awaiting is enough reason to seek help from a good writing website next time. Cases of plagiarism are not experienced when using a reliable essay writing website. Such a service hosts excellent writers with great research skills. Once an order is placed, writers will keenly read the instructions to identify research materials required. With good resource centers, writers will allocate enough research time before they begin to write. The ideas developed are genuine and built from scratch. This makes paper unique with no traces of duplicate content. To top it up, a trusted essay writing website will not go back to the database to resell written content. A reliable paper writing service delivers assignments on time. Such a service has writers who are dedicated and determined to finishing a paper on time. They will work day and night to make sure they have delivered within the stipulated deadline. Provided a paper is ordered in right time a customer will receive one of the highest quality level papers on time. Creating excuses for late submission is no longer a priority. All customers using services get to enjoy affordable prices for orders they place. Students do not have to feel frustrated on receiving the paper. The quality writing service makes sure that customers see the value of their money. Its very important for customers to know the benefits of using a good paper writing service. Read about the benefits of a good and reliable paper writing website to understand what service youre going to choose.

Saturday, November 23, 2019

Your Complete Guide to the Best Customer Service Jobs

Your Complete Guide to the Best Customer Service Jobs Pop quiz! Customer service is not a job for: (A) the faint of heart(B) impatient people(C) people who hate other people(D) all of the aboveThe answer is definitely D. In customer service, you help other people like it’s your job, because it is your job. Whether that includes helping customers with a particular product, fielding questions and complaints with a pleasant smile, or listening to people rant and rave about a product you didn’t sell them and didn’t create, it’s a role that requires a ton of people skills and diplomacy. You’re often a front-line brand ambassador for your company. In the best of times, you might earn loyal customers for your company. When things go wrong, you might end up a viral cautionary tale of customer service gone wild. So remember: not for the faint of heart (or patience).What Do Customer Service Professionals Do?Customer services representatives (also known as customer care representatives) can be found in any custom er-facing industry. That includes retail, hospitality, healthcare, or any service industry. These professionals are the friendly faces and voices who are ready to help Their tasks might include:Receiving customers or answering phone callsCoordinating customer ordersEvaluating problems or issues and determining the next stepsTroubleshooting issues, give advice or informationEnsuring a good customer experienceReceiving customer feedbackInvestigating issuesMaintaining detailed client or customer recordsEscalating issues when necessaryCoordinating follow-up outreach to customersInteracting with customers in person or via phone, online chat, fax, or social mediaGiving information about a store, company, or productGenerating sales leadsProcessing payments or refunds as necessaryBuilding customer and brand relationshipsMeeting sales targets and goalsFollowing company protocols for customer careExamples of common customer service jobs include:Client Services ManagerClient Services Specialis tClient Services CoordinatorClient Services RepresentativeCustomer Service AssociateCustomer Service CoordinatorCustomer Service ManagerCustomer Service SupervisorCustomer Service/Care RepresentativeCustomer Support AssociateCustomer Support ManagerCustomer Support SpecialistFront Desk AgentFront Desk AssociateFront Desk ManagerFront Desk ReceptionistHelp Desk AssociateHelp Desk SupportHelp Desk TechnicianReceptionistRetail AssociateRetail Sales AssociateSales AssistantSales CoordinatorTechnical Support EngineerTechnical Support RepresentativesIt’s important to note that this is not your typical 9-to-5 job. Depending on the industry or company, you may be working odd or overnight shifts, including holidays and weekends.What Does the Customer Service Career Path Look Like?In the past, customer service was often looked upon as an entry-level job, or a career dead end, but that is no longer the case (if it ever really was). Many customer service careers start in the aforemention ed entry-level job (customer service rep, or any associate-level job), but with experience in the field, a person can go on to become a coordinator, manager, supervisor, or executive).As we become a more consumer-driven culture, and one where a customer can be blasting a poor experience over social media within seconds, that means that the customer service industry is growing and becoming more sophisticated by the day. Customer service representatives are not just for placating customers- they may be troubleshooting complicated issues, using advanced technical skills, and using a variety of different communication platforms to connect with customers.The data obsession that drives so many other industries has taken root in the customer service field as well, with metrics, reporting, and customer data management becoming more complex in the pursuit of generating sales and creating lasting, positive relationships with customers.What Skills Do Customer Service Professionals Have?Remembe r when I mentioned â€Å"people skills†? These are among the most essential skills for a fulfilling and productive career in customer service. Here’s the rundown of the skills you’ll need (or should build) if you’re looking for a job in the field.Communication SkillsYou’ll be communicating with all sorts of people. Happy customers with questions, unhappy customers with problems, people who have very few communication skills themselves, people with language barriers, people who just want to talk to someone†¦you name it, you might encounter it as a customer service professional. If you’re one of those people who can have a conversation with anyone and everyone you meet, great! You’ve got a good starting point.Your communication skills shouldn’t just be customer-facing, though. You may need to explain complicated issues or problems to other teams within your company, and will likely need to be able to communicate brand-specif ic messaging as well. Your written skills should be strong as well, because so much customer service happens online these days, either via email, online chats, or social media.PatienceIf you’re a tech-savvy person who has tried to help someone who’s, uh, less tech-savvy with a complicated computer issue, then you know that being the one with all the knowledge comes with great responsibility- namely, not getting frustrated or yelling if the person doesn’t necessarily get what you’re putting down. Being able to stay calm and walk through things as many times as necessary is an essential skill for customer service.Organizational SkillsCustomer service reps may need to do a lot of juggling, especially during busy times of the year (for example, holidays). Being able to keep customer information straight and make sure you’re logging everything accurately is key. Chaotic or frenzied customer service is usually lousy customer service.Attention to DetailBe cause customer service actions can have consequences with customers, companies like to make sure that their customer service reps and contacts have an eagle eye for small details. Whether it’s making sure an order is being processed correctly, or ensuring that someone’s insurance information is accurate, you’ll want to be able to demonstrate ninja-level attention to detail.What Education Do Customer Service Professionals Need?This is a field that you can get into without a degree. Most customer service jobs, especially entry-level ones, require a high school diploma or equivalent, and rely heavily on candidates who demonstrate the kinds of skills outlined above. There is typically on-the-job training, since every industry and every company have their own customer service needs, processes, and policies. There’s no one-size-fits-all training or certification that customer service professionals can undergo.How Much Do Customer Service Professionals Make?The salary can vary according to experience level, but here are some sample median salaries for customer service professionals, per PayScale and the U.S. Bureau of Labor Statistics:Customer Service Representative: $32,300Customer Service Associate: $36,680Customer Service Specialist: $40,121Customer Service Supervisor: $47,938Customer Service Manager: $54,066What is the Outlook for Customer Service Professionals?The outlook is strong! This is a field that is definitely growing- again, the emphasis on a consumer society means there will always need to be consumer support professionals. The U.S. Bureau of Labor Statistics predicts that this field will grow 10% faster than average by 2024.If you’re thinking about breaking into this field, or wondering where you can go next after your first opportunity, working in customer service can be a solid growth choice for your career. And if you’re not necessarily interested in making it your career base, the skills you use and build a s a customer service representative are ones that you can successfully take to many other industries.

Thursday, November 21, 2019

Adversarial System vs Inquisitorial System Essay

Adversarial System vs Inquisitorial System - Essay Example They state that after one side of the proceedings wins the case, there is always a sense of closure for those who have been involved in the case. Moreover, it is always rare to find anyone who has any grievance concerning how the proceedings took place, because they believe that justice has been done. On the other hand, the proponents of the inquisitorial judicial system often state that this system is more suitable because it caters for social change as well as ensuring the creation of an efficient policy for court proceedings. This creates an environment where cases are dealt with swiftly and efficiently, and because the court has a hand in the investigations, it is a rare thing for false evidence to be presented. Moreover, the inquisitorial proceedings help ensure that the cost of legal proceedings remains low, because the court caters for the expenditure of the investigations being carried out (Ringnalda 120). When one closely considers these systems, one would say that the inqui sitorial system is more efficient in dealing with cases than adversarial system. In this paper, we shall analyze both of these systems and their application in various situations, assessing their strengths and weaknesses. The adversarial system is a judicial system that involves two opposing parties being represented by advocates, who defend the position of these parties before a group of people who are considered objective. In most of the cases handled under an adversarial system, the divergent parties present their cases before a judge for arbitration. This system is quite different from the inquisitorial system, where a judge, or a group of them, has a direct hand in the investigation of the cases, which have been brought before them. This is an advantage over the inquisitorial system because in such a system, there is always likelihood that the judge may be impartial in making decisions concerning the case. Consequently, the judge may end up making a decision in favor of the par ty to which he or she is partial. This is not the case in an adversarial system because the purpose of the judge is to listen to the proceedings and make a balanced decision based on the evidence presented by the parties involved. In this system, it does not matter which side is correct as long as the evidence presented gives an advantage to one party. The adversarial system is used in almost every country that practices common law, although there are exceptions in some instances, especially where the common law cannot be applied. This system has a structure of two sides, one dedicated to the defense, while the other is dedicated to the prosecution. The structure operates in a way that puts the defense against the prosecution, and the side that is able to make the more convincing argument ends up winning the case. This structure is set up in a way that justice is only achieved when the side with the best argument wins, despite the fact that the side that wins may be in the wrong. Th erefore, it is the task either of both the defense and the prosecution to convince a judge or in some cases a jury, that they are right. It is for the jury to decide which side has given a more convincing argument, and come up with a verdict (â€Å"Adversarial and Inquisitorial Legal Systems†). This is not the case in an inquisitorial system, because the parties involved might feel that they are at the mercy of the judge presiding over the case. Such a situation would make these parties not to be confident in the legal proceedings. They might feel that the judge might not have their best interests at heart when making decisions. Another advantage which the adversarial sys

Tuesday, November 19, 2019

The Balanced Scorecard & the Financial Perspective Essay

The Balanced Scorecard & the Financial Perspective - Essay Example In today’s time whether it be a for-profit-organization or a not-for-profit organization, has to develop various strategic business models in order to manage and sustain their organization. Similarly, the rehabilitation centre got into strategic planning long ago. There had been various consultants who provided counseling to the centre on implementation of proper strategic business models for the smooth functioning of the organization. The centre tried to adapt these strategic business model based on the inputs provided by various consultants but the implementation of such models were very difficult for the centre since they were into rendering different types of services and these services were done not for profit. The management was unable to push down the strategic plan to the lower levels, from where it has to be started, hence the centre couldn’t never avail the desired outcomes. After years of pushing and pulling into the implementation of strategic business model s, the management finally appointed a Director of strategic planning, who in turn after thorough scanning and exploration of various levels of strategic planning process decided to utilize the concept of Balanced Scorecard. The main objective of implementation was to align each area within the center itself with the overall strategic plan. This concept was similar to breaking down of big activities into smaller parts so that even difficult task can be completed in time (Kazmi, 2002). The mission and vision statement of the organization was to become â€Å"a leader in providing and assessing desired services to people with disabilities†. The implementation of Balance scorecard was difficult at initial stages but as the top level management understood the importance and effectiveness of Balance scorecard, implementation became bit easier at later stages though the outcome measurement for many areas remained a difficult task as the customers at the center are people with develop mental disabilities. Analysis The main purpose of a balance scorecard is that it helps an organization to adhere to it mission and vision statement while aligning all its activities to one direction. A Balance Scorecard has four perspectives namely the learning and growth perspective, internal business process perspective, customer perspective and the financial perspective. Based on these four perspectives it can be viewed the organization from these four broad perspectives. The four perspective of the Cattaraugus County rehabilitation Centre has been discussed below: Customer Perspective: In the customer perspective the main goal is to amend the quality of services provided to the customer by the center. It has again two aspects to it, first, by providing better services through narrowing down the gap of unfulfilled services like allowing various supports to families of the individuals with disabilities, by improving the access facilities to customer for the services etc. Secondly, by giving the families and individual maximum independence and recognition for e.g. by providing various opportunities to the individuals in their community, helping them to develop various skill like sustaining relationships, developing various skills in them, providing them with opportunities to work , by working on plans based on the feedback provided by the customers etc. Financial perspective: The main objective of any organization is maximize profit through increased

Sunday, November 17, 2019

Reliance Industries Limited and CSR activities Essay Example for Free

Reliance Industries Limited and CSR activities Essay EXECUTIVE SUMMARY: Flagrantly, nowadays CSR approach has been immensely exploited by the organizations and non-governmental organizations in a negative manner since the global markets are becoming competitive. The term corporate social responsibility has become a trend of symbols to explicit the company’s corporation as being socially responsible, however intrinsic intention has been self-regulation and private interest of the company. Hence, the reliance industry limited has taken the corporate social responsibility as their mainstream of profit maximization in terms of being socially responsible to educational, environmental, health care, and agricultural perspectives. Introduction The aim of this report is to apply sufficient knowledge’s for the importance of (CSR) and its contribution to strategic corporations, critically review the (CSR) functions of businesses as well as delivering efficient  information regarding the (CSR) activities of Reliance Industries Ltd. To demonstrate the above objectives it is essential to explain what is meant by CSR? What are the objectives of CSR? And furthermore brief description of Reliance Industries Ltd profile. In recent years, there has been greater attention to the concept of Corporate Social Responsibility. The term is described as the businesses responsibility towards their stakeholders’ legal, ethical, social and environmental expectations. Different scholars have defined (CSR) in various ways. First effort for defining (CSR) was made by Bowie (1953) who was observed as the father of academic debate for Corporate Social Responsibility (Carroll 1979, p.479). Bowie stated, that it is the businesses oblig ation to manage business process for the betterment of a society and enhancement of its value. Moreover, World Business Council for Sustainable Development (WBCSD) illustrated CSR as the commitment of business while behaving ethically and cooperating to the economic development by strengthening the quality life of workforce, families and local communities. Furthermore, Davis and Blomstorm elaborate the term CSR as an activity in order to improve the quality life of a society as well as developing the status of the organization by expanding its interest. However, Carroll defined (CSR) â€Å"Social responsibility of business encompasses the economic, legal, ethical and discretionary expectations that society has of organizations at a given point in time† (Carroll, 1979, p.500). Relatively, Carroll illustrated the pyramid of CSR by differentiating the four concept of social responsibility: economic, legal, ethical and philanthropic obligations. To sum up CSR can be defined, managing the business processes with being responsiveness to the economic, legal, ethical and environmental expectations of stakeholders so that to produce a positive impact to the society. Consequently, as far as the report do concerns to the CSR activities of Reliance Industries Ltd, it is important to take a look after the mentioned company’s profile. The largest private sector of India, The Reliance Group founded by Dhirubhai H. Ambani (1932-2002) with operating in energy and material businesses value chain. The flagship company, Reliance Industries Ltd, owes an excess of Group annual revenues of US $ 66 billion and is apart of Fortune Global 500 Company. Starting with textiles in late seventies, Reliance expanded their business by pursuing the backward vertical integration strategy while  producing fiber intermediates, plastics, polyester, petrochemical as well as petroleum refining and oil and gas exploration and production. Reliance company proud itself for being the largest polyester yarn and fiber producer among the top five producers in the world. IMPORTANCE OF CORPORATE SOCIAL RESPONSIBLITIES: Conduction of Corporate Social Responsibility strategy has became vital trend for the companies in a current highly competitive global market. Inherently, the CSR strategy has remained the pillar of the sustainability of a business as far as the consumers and markets taste and preference changes are concerned. Moreover, the CSR-Asia has described CSR as the business operations incorporation in environmental and social perspectives with the interaction of their stakeholders. Hence, CSR approach owe following features: Firstly, it observes for the increasing of the shareholders profit in order to preserve the long-term viability of the business. Secondly, environmental and social improvisation has been the core objective of the CSR approach. Thirdly, the CSR concept is not a crowding out effect for the business, but it is about the way that business is operated. In this sequence, CSR concept is concerned with the long-term sustainability of the business while maximizing the shareholders interest and plays an active role in the development of community (http://www.scribd.com/doc/3934672/Importance-of-CSR-to-Business). CRITICAL REVIEW OF (CORPORATE SOCIAL RESPONSIBILITY: Inherently, above discourse explicit that mainstream of CSR does concerns with social, legal, and economical expectations of stakeholders. Therefore, CSR is flagrantly accountable for capitalist apparatus that business solely considers their own private benefits of raising their shareholders profit. For instance, on the one hand, Coca Cola company do informs African nations of HIV in order to vest a vast reputation to its company, qua profit is considered as core objective of business. On the other hand, it is a shame that they do not implement a program for telling the world regarding tooth decay as such program would affect their brand name reputation. Subsequently, in a survey of 1100 chief executives, 62% of those chief executives have underpinned the CSR concept as vital for profitability. Relatively, CSR has a risk of compelling chief executives to be sociopolitical players. As the government shrinks and loses its power, the business chief executives remains with huge power in which the businesses might acquit the power for their self-regulation profitability of the business. Companies, such as, Glencore company, whose enjoying an immense portion of political power in some Africa’s nation, is conducting the child labor extra-legal function for the purpose of cost reduction. Relatively, CSR has been criticized by excluding the local communities from policy-making decisions while working on Corporate Social Responsibility strategy. Moreover, many contradictions exists in CSR approach, such as lack of financial incentives, lack of legal literacy, etc. those disincentives the poorer group to use laws for their protection of their civil rights. CSR is also criticized in some arenas as the source of gaining access to the market while using it as a factor of price. Furthermore, some industries conducts the CSR program for not considering the government’s strong laws and regulations, as far as their CSR project implementation are concerned with profit maximization. Therefore, mentioned CSR project implementation may lead the NGO’S for protesting and boycotting in which firms may endure a huge expenditure on such projects. However, CSR approach compels companies who cannot cover their costs, to impose high prices to the society while catering their products with high prices. In a sequence, critiques have been arisen against CSR policy of companies for its none existence of accountability and corporate accountability, where lack of transparency, a sophisticated analysis of the political economic dimensions of corporate power and immense inequities of power exists (Ray Broomhill, corporate social responsibility: key issues and debates, 2007). To sum up, according to Rhys Jenkins (2005) the UK political economist, many CSR projects of high profiled companies has ample the scope of tax avoidance, transfer pricing and the misusing of market power which contradicts to the legitimacy of CSR. Relatively, some reforms of corporate policies has been exploited by the act of CSR in which consequently brought vast disparities to the society such as destructing the labor conditions associated with outsourcing and labor market liberalization, increases in the level of pollution, and the promotion of macro economic policies through the acquitting of corporate lobbying which has a negative impact on society and  environment (Ray Broomhill, corporate social responsibility: key issues and debates, 2007). RELIANCE INDUTRIES LIMITED CSR ACTIVITIES: Reliance industries have performed major social responsibilities towards the betterment of the community. The company has valuable contribution in terms of health, education, environment, corporation in natural disasters, and infrastructure development. Following are vast disclosure regarding CSR activities of Reliance Industries Limited: 1. Education: Reliance Industries has constructed nine schools with improving the 13,251 students education level across the India. Furthermore, the company conducts â€Å"the Kanya Kelvani† program, which plays a vital role to the contribution of supporting Indian Governments projects towards education of girls across all over the India. Relatively, RIL’s are implementing (Jagurti Project) for those students who are suffering mentally from social and economical backwards and support them to obstacle with dyslexia. Under the Jagurti Project, 35 trainees are spending 8800 hours in order to arise the tolerance of underprivileged children to tackle with dyslexia. Consequently, the company owes partnership with UNESCO and BBC for the awareness of dyslexia to the other villages’ students. (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). 2. Community Health Care: Reliance Industries has brought pivotal improvisation to the Community Medical Centers for providing ample health care services to the neighboring villages. For instance, the Reliance Company is acquitting Drishti project, which is cooperated with the Association of Blind and made contribution to 9000 free corneal grafted surgeries for those blinded folks who are suffering from being underprivileged. Moreover, one of the manufacturing divisions of Reliance Company (Hazira Manufacturing divisions) has commenced an Anti-Retroviral Treatment Center in the country and specifically for the cleaners and drivers of all product transport vehicles. The program mainstream is for HIV / AIDS awareness. (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). 3. Environment Initiatives for the Community: The Reliance Industry initiated a zero garbage campaign to develop the disposal of solid wastage concept in its surroundings and residential area. The aim of the campaign is to provide a cleanliness drive in order to sustain a disease-free environment for its employee’s residual sites. The industry is acquitting a social and economical security program for woman rag pickers with assistance of an NGO. The core objective of the project is to reduce the plastic litter for preserving its commitments of being responsible care. Relatively, the company has stretched a 900-meter road through the usage of 5% plastic waste in order to deduct the construction cost and as well as to improve the roads construction quality and life. (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). 4. RELIANCE RURAL DEVELOPMENT TRUST: Reliance Rural Development Trust (RRDT) has initiated a rural infrastructure development program by undertaking 797 projects in 760 villages of 24 different zone of GUJARAT states. The project is consisted of 58 Concrete Cement Roads, 61 underground, and 06 Check Dams. Subsequently, all the check dams are constructed with accordance to the 8.7 mcft water storage capacity and 1065 Hectors of the land would have access to the Check Dams water. (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). 5. Livelihood Support Program: Reliance Industry has undertaken the self-help group (SHG) program for women and youth generation of the surrounding villages in order to enhance their quality life while being â€Å"self sustaining† to support to their families. The program has facilitated the women by providing various courses such as dress making and designing, beauty culture, health care, nursing and hospital attendant. However, the program implement pumping and hand pump repairing, mobile repairing, computer hardware repairing, vehicle motor driving, and etc. courses. (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). 6. Improving Quality of Agriculture Produce: Reliance Industry Limited has also participated in assistance of farming in terms of advanced technologies, storage, handling and distribution of products. For instance, the company vested Leno bags, which are made out of polypropylene and such bags are effective for reducing the handling losses of fruits and vegetables. Explicitly the company enforced the formers for the usage of advanced techniques (plastic) as it increases the productivity, contributes to the reduction of losses and in enhancement of earnings and distributed promotional materials (http://www.ril.com/html/aboutus/social_resp_comm_dev.html). RELIANCE INDUSTRIES CSR CONTRIBUTION TO ITS STRATEGIC MANAGEMENT): In a current competitive global environment, corporations does exist vastly where social responsibilities are concerned (Halme, Roome, Dobers, 2009). Therefore, to make more flagrant the contribution of corporate social responsibility with corporate strategy, it is essential to explicit what is corporate or strategic management? And what is mean by social responsibility? Essentially, strategic managements core objective is to accomplish goals through standard decision-making that concerns with determining objectives, policies and plans (Andrew, 1987). According to Andrews (1987), strategies main observations are regarding the implementation of companies and businesses goals, their economic and non-economic corporations and nature, and the relationship between the stakeholders, he furthermore stated that corporate strategies are a complex concept as the top managements decisions reflects an impact to the stakeholders who are independent with the company. However, undoubtedly the strategic management decisions covers both the social as well as economic aspects. According to Porter and Kramer (2006), there is a strong correlation between corporation and society. This is due to the fact of direct influence of company’s activities to the communities of their work and the strategic management department executives should have strictly consider the society’s needs and decisions with accordance to their  expectations. Hence, Reliance Company has processed various CSR activities in order to make ease to their decision-making trends towards policies and plans in order to accomplish the organization’s goal. For instance, the Reliance Limited Industries is conducting educational programs, health care services, agricultural development services to give a boost to their status of their company as wells as implement environmental initiatives community program while procuring a clean environment to their working community for the purpose of being safe to provision an ease way for acquitting policies and plans. As a result, the strategic management executives undertake the corporate social responsibilities as an intrinsic factor for the purpose of catering sustainable profits to the stakeholders (BAR, Curitiba, v. 7, n. 3, art. 5, pp. 294-309, July/Sept. 2010). Conclusion: To sum up, virtually the corporate social responsibility concept considers the ethical, social, and environmental aspects of the stakeholders. Relatively, the organizations exploit the corporate social responsibility as maximizing their shareholders profit through satisfying the stakeholders mentioned expectations. Many organizations make the CSR approach as their mainstream trend and apparatus for gaining reputation and catering a better working environment for their employers in order to enhance the quality status of their organization as well as acquitting the organizations prime goal. For instance, Reliance Industries Limited process the environment initiatives, education programs, health care programs, rural development program, etc. at their own working community for enhancing the quality life of the company’s employees and maximizing the shareholders profit. Although, CSR approach owes indispensible positive impacts to the society, the concept has extralegal and negative disparity to the community. As far as the core objective of the organization concerns with maximizing their profits, organizations misuse the CSR approach for their own private interest in terms of power (in case government shrinks the company remains with mass power), cost (in order to recover the CSR projects cost the company rises the their products cost for the consumers), accountability, and etc. Lastly, CSR concept can be observed as the utility apparatus for the stakeholders, owing negative impacts with it. RECOMMENDATION: Since many companies are interlinked with extralegal activities while implementing the CSR activities due to owing immense power after the government in some Asian and African countries and goes to disparity of their trends and code of ethics such as exploiting the child labor method, they are recommended to follow the code of ethics they have established as it might affect to the quality and status of the organization through the media revealer. Furthermore, companies are required to motivate their CSR projects employees via catering training facilities, bonuses, developed salary system in order to enhance their productivity, thus, to reduce their total cost of the CSR project as higher cost for CSR project remains the company with higher prices of the products to the customers. Therefore customer tends to change their preferences to other market. REFERENCES: Benn, Suzanne and Bolton, Dianne (Key concepts in corporate social responsibility, 2011). Broomhill, Ray (Corporate Social Responsibility: Key Issues and Debates, 2007) El Ghoul, Sadok, Guedhami, Omerane, C.Y. Kwok, Chuck, R.Mishra, Dev ( Banking of Journal and Finance, 9th September 2011, p.g. 2388-2406). Volume 35. Lober, Heike (corporate management, corporate social responsibility and customers, 2012). Ril.com (N.D.) Social Responsibility and Community Development (Online). Available from: http://www.ril.com/html/aboutus/social_resp_comm_dev.html (access on 29th May 2012). Ril.com (N.D.) Reliance Group (Online). Available from: http://www.ril.com/html/aboutus/aboutus.html (access on 29th May 2012). Scribd.com (N.D.) Importance of CSR to Business (Online). Available from: http://www.scribd.com/doc/3934672/Importance-of-CSR-to-Business (access on 26th May 2012).

Thursday, November 14, 2019

Customer Relations and Interpersonal Skills :: essays research papers

Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating. Customer Relations and Interpersonal Skills :: essays research papers Customer Relations and Interpersonal Skills In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors' needs, providing appropriate service, and handling complaints and feedback. Understanding the local and international visitors' needs involves catering for people from different cultures, backgrounds and upbringing's. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promoting the local area and its attractions, Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks. Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.

Tuesday, November 12, 2019

Importance of Visual Elements in Art Essay

Visual elements of design are the basic vocabulary of design that helps the artist to communicate with the viewer. Those visual elements are line, shape, texture, value, and color. The importance of the elements has a great effect on the meaning art throughout the history. The line which is the track between two points usually takes different forms such as straight and curves. It helps to connote motion, direction and the orientation of a picture or drawings. This can be seen most especially when four dots are arrange or placed on a paper. The interpretation of this is most likely to be that of a square. It also helps to lead the viewer’s eye and create specific meanings. The second visual element is the shape and it is usually form from closed lines. Some basics or common shapes include triangles, squares and circles. It defines space and it is usually help in establishing a balance between positive and negative space. Color is the most important visual element in that it has a great impact on human’s perception and emotions. It is the first element that attract viewer. This element can also create illusion of depth in that some colors tend to create the feeling of being closer while some being far. It also affects men and women in different ways. There are some colors that are termed short colors and these set of colors affect human nervous system. Texture can be defined as the surface quality of a material. In the real sense most artistic works or drawings have textures that help to depict some forms of meaning. This texture can be appreciated in two different ways; these are either actual or implied texture. The actual texture can be felt while the implied can be perceived in the way the art work has been created. Value is also known as the tone of a color. It results from the apposition of light and dark and it usually define the intensity of these two forms of color. Value can be classified as a component of color while others are hue and saturation. Values of an art work depends mostly on each eye perception, and there different gradation to which the values can be categorized. Examples of roles of visual elements in history

Sunday, November 10, 2019

Fetal Heart Rate and Defects Essay

Electronic fetal heart monitoring is commonly used for tracking how well the baby is doing within the contracting uterus and for detecting signs of fetal distress. External fetal heart monitoring is performed by attaching external transducers to the mother’s abdomen with elastic straps. The transducers use Doppler ultrasound to detect fetal heart motion, and the information is sent to the fetal heart monitor which calculates and records the fetal heart rate on a continuous strip of paper. More modern fetal heart monitors have incorporated microprocessors and mathematical procedures to improve the fetal heart rate signal and the accuracy of the recording. An echocardiography can be used before birth to accurately identify many heart defects. The mother can be treated with medications that may restore normal heart rhythm in the fetus if the test shows that a fetus’s heart is beating too fast or too slow (Emitting & Waves, R.C., n.d.). The fetal heart starts as a tube which folds and fuses in a complex structure that results in a muscular pump with four chambers and four valves. It is not surprising that small errors in development can lead to a wide variety of structural abnormalities in the 4 chambers, the 4 heart valves, the veins and great arteries. During fetal monitoring, a nurse will evaluate the strip for continuity and adequacy for interpretation, identify the baseline fetal heart rate and presence of variability, determine whether there are accelerations or decelerations from the baseline, identify patterns of uterine contraction, and correlate accelerations and decelerations with the uterine contractions. This will allow the nurse to determine whether the fetal heart rate recording is reassuring, non-reassuring, or ominous (Children’s Heart Federation, n.d). Fetal Heart Rate and Defects The normal fetal heart rate is between 110 to 180 beats per minutes (BPM), but can vary. Fluctuations of the fetal heart rate (usually associated with fetal movement) during different periods of the day are common and often rise above 160, going as high as 180 to 190 and are considered normal. Listening to a normally beating heart using a fetal ultrasound Doppler as early as 8 weeks can offer reassurance and cut down on a lot of stress and help assure that the developing fetus is healthy. While miscarriage occurs in only about 15 percent of apparently normal pregnancies, it only occurs in about 1 percent of pregnancies where a normal heartbeat has been seen or heard (Medscape, n.d). Recent studies conclude that changes in pregnant women’s heart rate and blood pressure due to chronic stress and anxiety can have an effect on the fetal heart rate. The study did not report any negative effects on fetal health but confirmed that emotional based changes in a woman’s cardiovas cular activity can have â€Å"real-time effects† on a fetus. A previous study has shown that stress during pregnancy can cause an increase in the risk of low-birth weight and premature birth. More importantly, increased evidence suggests that pregnancy stress can actually affect the baby’s behavior and functioning later in life (NT: Detection Rate CHD, n.d.). The ability for expectant mothers to listen to the fetal heart rate with a fetal Doppler offers a safe method of early fetal bonding which was previously only available at prenatal appointments with a medical professional. With its approval for in home by the FDA expecting parents have increasingly been opting to rent or purchase fetal Dopplers to help relieve some of the stress associated with the unknowns of early and late pregnancy. Fetal Doppler rentals are currently available through many online retailers at very affordable rates. Fetal heart rate monitoring is the process of checking the condition of a baby during labor and delivery by monitoring his or her heart rate with special equipment. Electronic fetal heart rate monitoring (EFM) was first introduced at Yale University in 1958. Since then, continuous EFM has been widely used in the detection of fetal compromise and the assessment of the influence of the intrauterine environment on fetal welfare (Evans and Niswander, 2000). There are two methods of fetal heart monitoring in labor. External fetal monitoring is done through the skin and is not meant to be invasive. Sensitive electrodes (connected to monitors) are placed on your abdomen over conducting jelly. The electrodes can sense the fetal heart rate (FHR) and the presence and duration of uterine contractions. Usually, the results of this test are continuous and are printed out, or they appear on a computer screen. Internal fetal monitoring involves placing a electrode directly on the fetal scalp through the cervix. The health care provider may use this method of monitoring your baby if external monitoring is not working well, or the information is inconclusive. Both types of tests are performed to evaluate fetal heart rate and variability between beats, especially in relation to uterine contractions. The tests also indicate the frequency and strength of uterine contractions (Belmont, 1998). Fortunately, fetal heart monitoring tests can detect numerous abnormal situations or conditions during pregnancy, such as reduced blood flow to the developing baby (cord compression), block of electrical signals within the heart muscle, causing an altered heart beat (fetal heart block), incorrect positioning of the baby (fetal malposition), too little oxygen supply to the developing baby, suggest the presence of infection, too little oxygen exchange between the uterus and the placenta, fetal distress, placenta abruption, and severe anemia in the developing baby. Most common heart defects, such as holes between the chambers (atrial septal defect, ventricular septal defect) and even more complex conditions such as transposition of the great arteries and tetralogy of Fallot, can be successfully managed after birth (Belmont, 1998). Many of the aforementioned situations detected during a fetal heart monitoring could mean that the baby has a congenital heart defect. There are many types of congenital heart defects which is why it is so important that the fetal heart monitoring be done before and during labor. A fetal heart defect means that the baby will be born with a problem in the heart’s structure. Learning of the child’s congenital heart defect can help to understand his or her condition and what you can expect in the coming months and years. Some congenital heart defects are simple and don’t need treatment. Other congenital heart defects in children are more complex and may require several surgeries performed over a period of several years. Heart-related complications can be temporary or may affect the child long-term (Emitting & Waves, R.C, n.d.). One examples of a congenital heart defect is pulmonary atresia, which is when no pulmonary valve exists, so blood can’t flow from the right ventricle into the pulmonary artery and on to the lungs. The right ventricle acts as a blind pouch that may stay small and not well developed. The tricuspid valve is often poorly developed, too. An opening in the atrial septum lets blood exit the right atrium, so venous (bluish) blood mixes with the oxygen-rich (red) blood in the left atrium. The left ventricle pumps this mixture of blood into the aorta and out to the body. Pulmonary atresia occurs in about one out of every 10,000 live births (Pulmonary Atresia, n.d.). Another type of congenital heart defect is congenital heart block, when detected at or before birth in a structurally normal heart, is strongly associated with autoantibodies reactive with certain proteins. In this defect, the heart’s electrical signal doesn’t pass from the heart’s own natural pacemaker in the atrium to the lower chambers. When this occurs, an independent pacemaker in the lower chambers takes over. The ventricles can contract and pump blood, but at a slower rate than the atrial pacemaker. Complete heart block is most often caused in adults by heart disease or as a side effect of drug toxicity. Heart blocks can be present at birth (Belmont, 1998). Continuous lumbar epidural anesthesia is commonly used for analgesic treatment during labor and delivery; It is still a matter of controversy whether epidural anesthesia has direct or indirect side effects on the fetus. It has been reported that local anesthetics can cause changes in the fetal heart rate patterns in the sense of direct myocardial side effects (Evans and Niswander, 2000). It is apparent that there are marked cardiovascular changes that occur in the fetus with a congenital heart defect compared with the normal healthy fetus. Without the use of fetal heart monitoring tests, we would be unable to determine if the fetus has a congenital heart defect which could drastically delay treatment of the condition. Treatment varies widely with the type of disease, the effect that pregnancy has on the disease, and the effect that the disease has on pregnancy. If it is the fetus that has a problem, serial ultrasounds may be performed. Fetal heart rate monitoring may be necessary, or amniocentesis may be required. In addition, it may be essential to give the mother medications to act on the baby (Belmont, 1998). Summary A fetal heart defect is an abnormality in any part of the heart that is present in an unborn child. Approximately 35,000 infants are born with heart defects each year in the United States. An echocardiography can be used before birth to accurately identify many heart defects. The mother can be treated with medications that may restore normal heart rhythm in the fetus if the test shows that a fetus’s heart is beating too fast or too slow. In most cases, scientists do not know what makes a baby’s heart develop abnormally, but genetic and environmental factors appear to play roles.

Thursday, November 7, 2019

Off Campus Lunches Essay Example

Off Campus Lunches Essay Example Off Campus Lunches Paper Off Campus Lunches Paper Open Campus Lunches Being a teenager is a great time. You start to gain certain freedoms that you were not able to enjoy when you were younger. Responsibility Is an Inevitable part of growing up. Although it may not be a necessity, eating lunch off campus Is not an option that our school offers, which Isnt fair to the students. In fact, only 1 In every 3 high school campuses are allowed to eat lunch off school grounds. In previous years students eve been given the opportunity to leave during their lunch hours. The chance to do this was revoked after the students were being Irresponsible with their time and violating school rules. Students In our class and classes below us should not be punished for the mistakes that the students before us made and should be given the opportunity to make decisions for themselves. Being able to leave the school during lunch hours is a privilege, but not all students are able to make smart decisions when given privileges. Administrators were unable to control what students could do once hey left the school property, which led to students taking part in illegal activities off school campus. Of course not all students were guilty of breaking the rules,which is why it is difficult for administrators to attempt to make a choice that is justifiable for everyone. Although I do not agree with the decision of the administrators who have taken away campus lunches, they also have their reasons for having doubts on letting students leave. With obesity rates being at an all time high in the United States, school administrators are debating on whether the students are able to make the lethal choices they need. Government officials are making low calorie diets mandatory in K-12 schools across the country. With obesity rates at 35. 7%, the medical costs are also at an all time high. The United States spent 147 billion dollars in 2008 on medical expenses related to obesity. The school has no way to control the nutritious value of the food that the students will be consuming. The government has begun putting strict restrictions on the nutritional value of the food students are eating, and with good reason. The average obese adult tends to spend $1,429 more on average on medical expenses alone. School meals are based on a low calorie diet In an attempt to lower the obesity rates. But the attempt to provide healthier lunches Is ruined when students are heading to their favorite fast food restaurant In order to save money and be back In time for class. The solution to finding a way to make sure that children are responsible enough to leave campus for lunch Is having them prove themselves throughout their high school career. I feel that open campus lunches would only be available to Juniors and seniors who have met certain requirements. Our school offers the black and orange cards, which gives students certain freedoms by meeting certain requirements through academics and attendance. The solution woo a De salary to tens program, except It would only De available to upperclassman. The requirements would have to include a good discipline history and a good attendance. This would help filter out the kids who would be abusing their privileges by not returning after they leave or partaking in illegal activities. By making sure that the responsible students are the ones who have the freedom, you would be protecting the students who have worked for the opportunity to have options at lunch. As for the health factor, students need to be in some sort of a physical education class, like most schools do. Lowering the obesity rate is not going to happen quickly, but there are preventative measures that we can take to help out our upcoming generations. I feel that keeping the country healthy is important but there should not be major restrictions to keep you from your freedoms. Teachers always say that they work to help prepare us for the real world. Well in the real world you have the ability to make your own choices, which makes giving us the responsibility to make our own decision a more helpful solution to preparing us for the real world. All in all, there are so many factors in the debate over open campus lunches that it is impossible to be able to be able to make one final choice, which is why high schools are so divided over the topic. In any situation there are going to be students who will e irresponsible with their privileges.

Tuesday, November 5, 2019

Null Hypothesis Definition and Examples

Null Hypothesis Definition and Examples In a scientific experiment, the null hypothesis is the proposition that there is no effect or no relationship between phenomena or populations. If the null hypothesis is true, any observed difference in phenomena or populations would be due to sampling error (random chance) or experimental error. The null hypothesis is useful because it can be tested and found to be false, which then implies that there is a relationship between the observed data. It may be easier to think of it as a nullifiable hypothesis or one that the researcher seeks to nullify. The null hypothesis is also known as the H0, or no-difference hypothesis. The alternate hypothesis, HA or H1, proposes that observations are influenced by a non-random factor. In an experiment, the alternate hypothesis suggests that the experimental or independent variable has an effect on the dependent variable. How to State a Null Hypothesis There are two ways to state a null hypothesis. One is to state it as a declarative sentence, and the other is to present it as a mathematical statement. For example, say a researcher suspects that exercise is correlated to weight loss, assuming diet remains unchanged. The average length of time to achieve a certain amount of weight loss is six weeks when a person works out five times a week. The researcher wants to test whether weight loss takes longer to occur if the number of workouts is reduced to three times a week. The first step to writing the null hypothesis is to find the (alternate) hypothesis. In a word problem like this, youre looking for what you expect to be the outcome of the experiment. In this case, the hypothesis is I expect weight loss to take longer than six weeks. This can be written mathematically as:  H1: ÃŽ ¼ 6 In this example, ÃŽ ¼ is the average. Now, the null hypothesis is what you expect if this hypothesis does not happen. In this case, if weight loss isnt achieved in greater than six weeks, then it must occur at a time equal to or less than six weeks. This can be written mathematically as: H0: ÃŽ ¼ ≠¤ 6 The other way to state the null hypothesis is to make no assumption about the outcome of the experiment. In this case, the null hypothesis is simply that the treatment or change will have no effect on the outcome of the experiment. For this example, it would be that reducing the number of workouts would not affect the time needed to achieve weight loss: H0: ÃŽ ¼ 6 Null Hypothesis Examples Hyperactivity is unrelated to eating sugar is an example of a null hypothesis. If the hypothesis is tested and found to be false, using statistics, then a connection between hyperactivity and sugar ingestion may be indicated. A significance test is the most common statistical test used to establish confidence in a null hypothesis. Another example of a null hypothesis is Plant growth rate is unaffected by the presence of cadmium in the soil. A researcher could test the hypothesis by measuring the growth rate of plants grown in a medium lacking cadmium, compared with the growth rate of plants grown in mediums containing different amounts of cadmium. Disproving the null hypothesis would set the groundwork for further research into the effects of different concentrations of the element in soil. Why Test a Null Hypothesis? You may be wondering why you would want to test a hypothesis just to find it false. Why not just test an alternate hypothesis and find it true? The short answer is that it is part of the scientific method. In science, propositions are not explicitly proven. Rather, science uses math to determine the probability that a statement is true or false. It turns out its much easier to disprove a hypothesis than to positively prove one. Also, while the null hypothesis may be simply stated, theres a good chance the alternate hypothesis is incorrect. For example, if your null hypothesis is that plant growth is unaffected by duration of sunlight, you could state the alternate hypothesis in several different ways. Some of these statements might be incorrect. You could say plants are harmed by more than 12 hours of sunlight or that plants need at least three hours of sunlight, etc. There are clear exceptions to those alternate hypotheses, so if you test the wrong plants, you could reach the wrong conclusion. The null hypothesis is a general statement that can be used to develop an alternate hypothesis, which may or may not be correct.

Sunday, November 3, 2019

Sexual Literacy Research (Sexual Orientation) Paper

Sexual Literacy (Sexual Orientation) - Research Paper Example Although, social factors like parenting styles and childhood experiences are maximally focused by various sections including social scientists, media, and common people, the role of biological or physiological factors assumes prominence based on number of researches. The article titled Prenatal Endocrine influences on Sexual Orientation and on Sexually Differentiated Childhood Behavior, written by Melissa Hines, and a book titled Gay, Straight and the Reason Why, written by Simon LeVay, focuses on this role of biological factors. So, this report analyses the above mentioned article and the book about sexual orientation to develop a plausible biological-based scientific explanation for the development of diverse sexual orientations in humans. LeVay in his book extensively covers topics regarding the factors responsible for sexual orientation. It includes prenatal neuro-hormonal effects, gender related brain organization in humans, cultural, psychological, and genetic influences (LeVay, 2011). Prenatal neuro-hormonal effects focus on how fetus can be exposed to hormones during pregnancy thereby influencing their sexual orientation (McCarthy, De Vries & Forger, 2009). According to researches, organization of the brain in males and females can also sway sexual orientation (Manning, 2002). When individuals face or exposed to certain cultural aspects, they are shown to exhibit homosexual or heterosexual behavior (Zucker, 2002). If certain experiences from childhood have a psychological impact, individuals’ sexual orientation can be influenced (Bem, 1996). Apart from these causes, LeVay (2011) focuses on how genetics can also influence the sexual orientation. He claims prenatal and hormonal factors as the most important determinants for one’s sexual orientation (LeVay, 2011). Similarly, the article claims evidences for

Friday, November 1, 2019

Elsa Schiaparelli Essay Example | Topics and Well Written Essays - 500 words

Elsa Schiaparelli - Essay Example The essay "Elsa Schiaparelli" states the surrealism and Elsa Schiaparelli. Elsa Schiaparelli drew deep inspiration from surrealism. She worked in collaboration with several similar minded artists such as Salvador Dali, Jean Cocteau, and Alberto Giacometti, between 1889 and 1966. Surrealism is most significant in those designs of Elsa Schiaparelli which she produced in cooperation with Dali. Examples of the most surrealistic dresses are the skeleton dress which carried the image of bones on black cloth, as well as the tear dress which carried pictures of wounds on broken skin. Most important in this regard is the spine dress which highlighted the shape of a woman’s figure most emphatically. An important innovation made by Elsa Schiaparelli was that she added the charm of formal dress to common wear. She introduced the use of animal prints. She also introduced the use of zippers which were identical in color to the fabric itself. She possessed an excellent sense of humor, which she skillfully applied in designing. The aspect of surrealism is most visible in the hats designed by Elsa Schiaparelli. A very popular hat designed by her looked essentially like a lamb chop. Other significant innovations made by Schiaparelli include humorous patterns on sober clothing, which included quotes having been printed on the cloth. She is also credited for introducing other surrealist fashions which included hats having erotic shapes, food-looking accessories, clothes having prints of body parts, bones and organs.